Privacy Policy

Last updated: 24 August 2026

1. Who We Are

This Privacy Policy explains how MA Solution (“MA Solution”, “we”, “us” or “our”) collects, uses, stores and protects personal data when you visit our website, contact us, request a quotation, use our services or apply for a position with us.

For the purposes of the General Data Protection Regulation (EU Regulation 2016/679 – GDPR), MA Solution is the data controller for the personal data described in this Privacy Policy.

Contact details

MA Solution
103-A Rue de Bruyères
L-1274 Howald, Hesperange
Luxembourg

Email: info@ma-solution.lu
Telephone: +352 691 392 994

If you have questions about this Privacy Policy or wish to exercise your data-protection rights, you may contact us using the details above.

2. Personal Data We May Collect

Depending on how you interact with us, we may collect the following categories of personal data.

Contact and enquiry information

When you contact us or request information or a quotation, we may collect:

• Your name;

• Email address;

• Telephone number;

• Address or location where services are requested;

• Information about the cleaning, renovation, maintenance or other service you require;

• Information contained in messages or correspondence you send to us.

Customer and service information

If you become a customer, we may additionally process information necessary to provide and administer our services, including:

• Billing and invoicing information;

• Service address;

• Details of services requested or performed;

• Appointment and scheduling information;

• Communications relating to the service;

• Records reasonably required for customer service, accounting or dispute resolution.

Recruitment information

If you apply for a job or otherwise contact us regarding employment, we may process information such as:

• Your name and contact details;

• CV or résumé;

• Employment history;

• Qualifications and professional experience;

• Cover letter;

• Information you voluntarily provide as part of your application.

Please avoid providing sensitive personal information unless it is genuinely necessary for your application or we specifically request it.

Website and technical information

When you use our website, certain technical information may be collected automatically, including:

• IP address;

• Browser and device information;

• Operating system;

• Date and time of access;

• Pages viewed;

• Website interactions;

• Cookie and consent preferences;

• Security and technical log information.

Some of this information is collected through cookies or similar technologies.

3. Why We Process Your Personal Data and Our Legal Bases

Under the GDPR, we must have a lawful basis for processing personal data.

Responding to enquiries and preparing quotations

We process your contact details and information about the requested service in order to respond to you, provide information and prepare quotations.

Legal basis: Article 6(1)(b) GDPR — processing necessary to take steps at your request before entering into a contract.

Providing our services

Where you engage MA Solution to provide cleaning, renovation, maintenance or other services, we process information necessary to organise, perform and administer those services.

Legal basis: Article 6(1)(b) GDPR — performance of a contract.

Accounting, invoices and legal obligations

We may process and retain customer, transaction and invoice information where this is required by Luxembourg accounting, tax or other applicable laws.

Legal basis: Article 6(1)(c) GDPR — compliance with a legal obligation.

Website operation and security

We may process limited technical information to operate, maintain and protect our website, prevent fraud, diagnose technical problems and maintain the security of our systems.

Legal basis: Article 6(1)(f) GDPR — our legitimate interests in operating and protecting our website and business.

Business administration and legal claims

Where necessary, we may retain or process information for internal administration, prevention of misuse, establishment or defence of legal claims and protection of our legal rights.

Legal basis: Article 6(1)(f) GDPR — our legitimate interests in managing and protecting our business and legal rights.

Recruitment

We process information submitted by job applicants for the purpose of considering applications, communicating with applicants and managing our recruitment process.

Depending on the circumstances, processing may be based on steps taken at your request before entering into an employment relationship and/or our legitimate interest in managing recruitment.

Optional cookies, analytics and similar technologies

Where consent is legally required, non-essential cookies and similar technologies are used only after you have given your consent.

Legal basis: Article 6(1)(a) GDPR — consent, together with the applicable Luxembourg rules governing cookies and electronic communications.

You may withdraw your consent at any time using the cookie settings available on our website.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies are small files or pieces of information stored on your device when you visit a website.

Essential cookies

Some cookies are strictly necessary for the website to function correctly, maintain security or provide a service specifically requested by you.

These cookies may be used without prior consent where permitted by Luxembourg law.

Non-essential cookies

Other cookies, including certain:

• Analytics cookies;

• Marketing cookies;

• Advertising cookies;

• Tracking technologies;

• Non-essential functional cookies;

will only be activated after you provide consent where consent is required.

You should be able to accept or reject non-essential cookies and manage individual categories through our cookie banner or cookie settings.

You may change or withdraw your cookie choices at any time.

Our website is built using Wix, and Wix may use cookies that are necessary for the operation, security and functionality of the website. Additional Wix features, applications or third-party integrations may use other cookies depending on the services enabled on our website.

5. Wix and Website Hosting

Our website is created and hosted using services provided by Wix.com Ltd.

As our website platform and hosting provider, Wix may process personal data on our behalf in connection with the operation, hosting, security and technical functioning of the website.

According to Wix's current privacy and security information, Wix.com Ltd. is based in Israel. Israel is recognised by the European Commission as providing an adequate level of protection for personal data.

Wix also states that personal information may be stored or processed through data centres and service providers located in other countries, including Ireland and the United States.

Where personal data is transferred to a country outside the European Economic Area that does not benefit from an adequacy decision, appropriate safeguards may be used, including the European Commission's Standard Contractual Clauses (SCCs) and additional technical, contractual or organisational safeguards.

6. Other Recipients of Personal Data

Where reasonably necessary, personal data may be accessible to or shared with:

• Authorised members of MA Solution;

• Contractors or subcontractors where necessary to provide a requested service;

• Website hosting and IT service providers;

• Email and communications providers;

• Website form, scheduling or administrative service providers;

• Analytics providers where you have provided any required consent;

• Accountants, auditors, insurers or professional advisers;

• Legal advisers;

• Government authorities, courts, regulators or law-enforcement bodies where disclosure is legally required.

We do not sell your personal data.

Service providers acting on our behalf are expected to process personal data only as necessary to provide their services and subject to appropriate contractual and security requirements.

7. International Transfers

Some of our service providers may process information outside Luxembourg or outside the European Economic Area.

Where personal data is transferred to a country that has been recognised by the European Commission as providing an adequate level of data protection, the transfer may rely on that adequacy decision.

Where no adequacy decision applies, we seek to ensure that appropriate safeguards are used as required by the GDPR, such as Standard Contractual Clauses or another legally recognised transfer mechanism.

You may contact us at info@ma-solution.lu if you require further information regarding international transfers relevant to your personal data.

8. How Long We Keep Personal Data

We do not intend to keep personal data for longer than necessary for the purposes for which it was collected.

The applicable retention period depends on the nature of the information and the reason for processing it.

Enquiries and quotation requests

Information relating to enquiries or quotations that do not result in a contract will be retained only for as long as reasonably necessary to respond to the enquiry, manage any follow-up and protect our legitimate interests where necessary.

Customers and services

Information relating to customers and services may be retained for the duration of the contractual relationship and afterwards for the period reasonably necessary to comply with legal obligations, resolve disputes or establish, exercise or defend legal claims.

Accounting and invoicing records

Accounting documents and records will be retained for the period required under applicable Luxembourg law.

Where the relevant Luxembourg accounting retention requirement applies, such records may be retained for 10 years.

Recruitment

Personal data relating to unsuccessful employment applications will normally be deleted after the recruitment process has been completed unless:

• We are required to retain it by law;

• Retention is reasonably necessary in connection with a legal claim; or

• You have agreed that we may retain your application for consideration for future opportunities.

Cookies and technical information

Cookie information, consent records and technical logs are retained according to their respective purposes, applicable legal requirements and the configuration of the services used on our website.

When personal data is no longer required, it will be deleted, anonymised or otherwise securely disposed of where reasonably possible.

9. Is Providing Personal Data Mandatory?

You are not generally required to provide personal data simply to browse our website.

However, certain information may be necessary if you want us to:

• Respond to your request;

• Prepare a quotation;

• Contact you;

• Provide services at a particular location;

• Enter into or perform a contract;

• Process an employment application.

If information necessary for these purposes is not provided, we may be unable to respond fully, prepare a quotation or provide the requested service.

10. Your Rights Under the GDPR

Subject to the conditions and limitations provided by the GDPR, you may have the following rights.

Right of access

You may request confirmation as to whether we process personal data concerning you and obtain access to that data.

Right to rectification

You may ask us to correct personal data that is inaccurate or complete information that is incomplete.

Right to erasure

You may request deletion of your personal data in circumstances provided by the GDPR.

This right is not absolute. For example, we may be required to retain certain information because of legal, accounting or other obligations.

Right to restriction of processing

You may request that processing of your personal data be restricted in certain circumstances.

Right to data portability

Where the GDPR requirements are satisfied, you may request certain personal data in a structured, commonly used and machine-readable format and may have the right to transmit that data to another controller.

Right to object

Where we process personal data on the basis of our legitimate interests, you may have the right to object to that processing on grounds relating to your particular situation.

Right to object to direct marketing

You have the right to object to the processing of your personal data for direct-marketing purposes at any time.

Where you object to direct marketing, we will stop using your personal data for that purpose.

Right to withdraw consent

Where we rely on your consent, you may withdraw it at any time.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

For cookies, consent can be withdrawn or changed through the cookie settings available on our website.

11. Exercising Your Rights

To exercise any of your data-protection rights, please contact:

Email: info@ma-solution.lu
Telephone: +352 691 392 994

Or write to:

MA Solution
103-A Rue de Bruyères
L-1274 Howald, Hesperange
Luxembourg

We may need to request reasonable information to verify your identity before responding to a request.

We will handle requests within the time limits required by applicable data-protection law.

12. Right to Lodge a Complaint

If you believe that the processing of your personal data infringes applicable data-protection law, you have the right to lodge a complaint with the Luxembourg data-protection supervisory authority:

Commission nationale pour la protection des données (CNPD)
Service des réclamations
15, Boulevard du Jazz
L-4370 Belvaux
Luxembourg

You may also use the complaint procedure available through the CNPD's official website.

We encourage you to contact us first at info@ma-solution.lu if you have a privacy concern so that we have an opportunity to address it.

13. Direct Marketing

We will comply with applicable GDPR and Luxembourg electronic-communications rules when sending promotional communications.

Where prior consent is legally required, we will not send electronic direct-marketing communications unless you have provided the required consent.

Where applicable law permits communications to an existing customer concerning our own similar services, you will be provided with a clear and simple opportunity to object.

You may object to direct marketing at any time.

14. Automated Decision-Making

We do not currently use personal data collected through this website to make decisions based solely on automated processing, including profiling, that produce legal effects or similarly significant effects concerning you.

If this changes, this Privacy Policy will be updated and any additional information required by the GDPR will be provided.

15. Security

We take reasonable technical and organisational measures designed to protect personal data against:

• Unauthorised access;

• Accidental loss;

• Destruction;

• Alteration;

• Unlawful disclosure;

• Misuse.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, maps, platforms or other services.

Those third parties may process personal data independently of MA Solution and may have their own privacy policies.

We are not responsible for the privacy practices of independent third-party websites and encourage you to review their privacy information before providing personal data.

17. Children's Privacy

Our website and services are not specifically directed at children.

We do not knowingly seek to collect personal data from children through this website except where necessary and lawful.

If you believe that personal data relating to a child has been provided to us inappropriately, please contact us at info@ma-solution.lu.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our website;

• Changes to our services;

• New technologies or service providers;

• Changes to our data-processing practices;

• Changes in legal or regulatory requirements.

The latest version will be published on this page and identified by the “Last updated” date at the top.

19. Contact Us

For questions regarding this Privacy Policy, our processing of personal data or the exercise of your GDPR rights, please contact:

MA Solution
103-A Rue de Bruyères
L-1274 Howald, Hesperange
Luxembourg

Email: info@ma-solution.lu
Telephone: +352 691 392 994